Shipping policy

 

Shipping Policy

Effective Date: August 1, 2024

At Penny Grill LLC, we aim to deliver your orders in a timely and efficient manner. Please read our Shipping Policy below for more information.

1. Processing Time

• Orders are processed within [1-2 business days] after receiving your order confirmation email.

• Orders are not processed or shipped on weekends or holidays.

• You will receive a notification when your order has been shipped, along with tracking information.

2. Shipping Rates and Delivery Estimates

• Shipping charges for your order will be calculated and displayed at checkout.

• Delivery estimates depend on your location and chosen shipping method. Typical delivery times are:

• Standard Shipping: [3-7 business days]

• Expedited Shipping: [1-3 business days]

• Please note that delivery times are estimates and not guaranteed. Delays may occur due to circumstances beyond our control (e.g., weather, carrier delays).

3. Shipping Destinations

• We currently ship within the United States. For international shipping requests, please contact us at jackson@pennygrill.com.

4. Order Tracking

• Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to check the status of your shipment.

5. Shipping Issues

• If your order arrives damaged or you receive the wrong item, please contact us at jackson@pennygrill.com within [7 days] of receiving your order. We will work with you to resolve the issue as quickly as possible.

6. Lost or Stolen Packages

• Penny Grill LLC is not responsible for lost or stolen packages. If your tracking information states that your package was delivered but you have not received it, please contact the carrier directly.

7. Contact Us

• If you have any questions or concerns regarding our Shipping Policy, please contact us at jackson@pennygrill.com.